AI-enhanced reference services in special libraries: a case study of the Hakka Literary Museum

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Case study reveals AI enhances reference services, improving user satisfaction in special libraries.

AI-enhanced reference services significantly improve user satisfaction and service responsiveness in special libraries, addressing complex inquiries.
The study finds that by using retrieval-augmented generation and GraphRAG, response accuracy and content depth increased.
A case study methodology examines AI implementation across four tiers of reference services tailored to user needs.
This research highlights the transformative potential of AI to redefine information services, enhancing operational efficiency.

Chen et al. (2025) studied this question.

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