Qualitative analysis shows practices and challenges in tax collection by assessors and treasurers, implying a need for system improvements.
This study explored the implementation of the Enhanced Tax Revenue Assessment and Collection System (ETRACS) in all municipalities within the Province of Davao del Norte, Philippines, focusing on practices, challenges, and corresponding recommendations as perceived by personnel from the Municipal Assessor’s Office (MASSO) and Municipal Treasurer’s Office (MTO). The study employed a qualitative approach using Key Informant Interviews (KIIs) with both assessors and treasurers across multiple LGUs.
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Chinilla et al. (2025) studied this question.
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