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July 8, 2025International Journal of Economics and Management Sciences

Analysis Of Service Quality And Location Towards Customer Satisfaction At J&T Express Ed Saqila Medan

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Authors

AMAnnisa Eka MaghfirohRSRifky Budi SetiawanMNMuhammad Dharma Tuah Putra Nasution

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Overview

Analysis shows service quality and location significantly enhance customer satisfaction, suggesting areas for improvement.

Key Points

  • Customer satisfaction is positively impacted by both service quality and location, enhancing customer experiences.
  • Results indicate a strong correlation between the dimensions of service quality and location with customer satisfaction, at 51.8%.
  • Quantitative approaches were used, with data analyzed through multiple linear regression and statistical formulas.
  • Findings suggest that 48.2% of customer satisfaction may be influenced by factors not explored in this research.

Cite This Study

Maghfiroh et al. (2025) studied this question.

synapsesocial.com/papers/68af59d2ad7bf08b1eaddfdehttps://doi.org/10.61132/ijems.v2i3.878
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