Onboarding in a Small Software Company: A Thematic Analysis

Onboarding is a significant segment of practice in the software industry, contributing to the quick and effective introduction of new employees into all aspects of business processes in organizations. This becomes even more important for small software companies with specific internal organizations and constraints related to budget and other resources. Good Onboarding will solve the problem of hiring new people because the new employee will be a worker who will be productive and familiar with the company's work. This paper investigates onboarding practices in a small software company in Serbia. The research used a qualitative case study method, collecting data through interviews with managers and key staff responsible for onboarding. The findings highlight the importance of onboarding, as onboarding profoundly impacts employee performance and, consequently, company productivity. Suggestions for improvements for the company are also listed. Recommendations for improving the onboarding process in a small software company enable the practical use of research results to improve business practices.