Analysis of Operational Risk Management at Bank Syariah Indonesia Cirebon Branch Office

The purpose of this study was to analyze the factors that cause operational risk at Bank Syariah Indonesia Cirebon Branch Office and analyze the implementation of operational risk management at Bank Syariah Indonesia Cirebon Branch Office. This research method uses a qualitative approach and the type of research is a case study. The data sources used are primary data through interviews and secondary data through library research. The data collection techniques used were interviews and documentation. The data analysis techniques used were data reduction, data presentation and conclusion drawing. The results showed that there were four factors that caused operational risk at Bank Syariah Indonesia Cirebon Branch, namely Human Resources (HR) factors such as deliberate actions, acts of fraud and opportunities to trick the system, other factors, internal process factors, namely failures in internal processes such as fraud and ineffectiveness of subsequent procedures, IT system factors occurred due to cyber attacks such as ransomware, then external event factors that endangered the operations of Bank Syariah Indonesia Cirebon Branch Office mainly came from cyber attacks such as ATM break-ins, and ransomware attacks. natural disasters such as earthquakes. Implementation of operational risk management analysis at Bank Syariah Indonesia Cirebon Branch, specifically by identifying, measuring risk, monitoring risk and controlling risk. The application of operational risk management analysis at Bank Syariah Indonesia Cirebon Branch, specifically by identifying, measuring risk, monitoring risk and controlling risk. In general, this research enriches the understanding of operational risk dynamics to support the improvement of risk management practices in Islamic banking.