Student Profiles and Technological Challenges in Virtual Learning Environments: Evidence from a Technological Institute in Southern Mexico

This study aimed to characterize students from the Instituto Tecnológico del Valle de Etla (ITVE), located in Oaxaca, Mexico, within the virtual learning environment (VLE) and to identify the main technological challenges affecting their learning experience. The research adopted a descriptive quantitative approach, using a self-administered questionnaire applied to a sample of 71 students enrolled in distance education programs. The instrument made it possible to analyze variables such as online instructional design, teaching experience, and information technologies. The results evidenced four distinct student profiles identified as follows: demanding, digitally competent, dependent on didactic material, and with technological barriers. These profiles reflect disparities in connectivity conditions, digital competencies, and expectations toward instructional design. The evidence generated by this research contributes to the formulation of more inclusive and resilient educational policies, in line with Sustainable Development Goal 4 (SDG 4), which promotes inclusive, equitable, and quality education for all.