Narrative reveals how a medical team regained trust through compassion and honesty, after failing to present all care options.
The mother of a medically complex child explains how she lost trust in the child’s medical team when the lead physician did not present all of the options for the child’s care. Over a period of years, the medical team regained the parents’ trust with their compassion, honesty, and lack of bias.
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Julie Martindale (2017) studied this question.
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