An Research Framework of Tacit Knowledge Transfer and Educational Practice in Global Hotel Chains

The main part of this study aims to derive some hypothsis, and particulary to extract some variables that positively or negatively influence promoting the transfer of tacit knowledge in global hotel chains. This research also surveyed the practical method to promote the transfer of tacit knowledge initiatives using JAL hotel chains as a case study. Firstly, we surveyed previous studies related to business administration, especially hotel management, and developed a research analysis framework related to recepient of knowledge. Secondly, we investigated cases where the tacit knowledge for service is formalized to be transferred globally in hotel operations. Global hotel chains need to develop the management philosophy and code of conduct and transfer them in ways acceptable to local service staff. In this context, multinational staff members announce at international conferences that actions based on a common business philosophy lead to significant performances. This study aims to further modify and examine the hypothesis of previous our researches（Murase, 2017; 2020 ) . The challenges for future studies are to refine the five hypotheses and to verify the consistency between our research flamework and case study.