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September 5, 2025Technology audit and production reservesOpen Access

Development of automated collection method of initial diagnostic information for the technical support service of organization network users

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Authors

BHBohdan HinkoOBOleksandr BoretskyiVMVitalii A. Marianovskyi

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Overview

This approach optimizes and automates diagnostic data collection in organizations, reducing downtime and enhancing IT service quality.

Key Points

  • Automated collection methods significantly enhance diagnostic speed and accuracy, reducing user dependence on technical knowledge.
  • Implementing automated checks for network settings and resource accessibility lowers overall system downtime by streamlining initial diagnostics.
  • The methodology allows seamless operation across various network infrastructures, independent of specific software implementations.
  • This approach not only increases user satisfaction with IT services but also minimizes financial risks related to prolonged system outages.

Cite This Study

Hinko et al. (2025) studied this question.

synapsesocial.com/papers/68bb49d26d6d5674bccffebdhttps://doi.org/10.15587/2706-5448.2025.328856
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1APPLICATION OF NETWORK PROGRAMMING TOOLS FOR AUTOMATING INFORMATION AND COMMUNICATION NETWORK MANAGEMENT PROCESSES2025
  2. 2Evaluating Technicians’ Workload and Performance in Diagnosis for Corrective Maintenance2024 · 5 citations
  3. 3Optimizing information support technology for network control: a probabilistic-time graph approach2024
  4. 4Building a system of diagnostics of problem areas in the management of business processes of the organization2024 · 1 citations
  5. 5WITHDRAWAL: An Intelligent Detection Device for Remote Fault Diagnosis2025