Quantitative analysis shows E-WOM and influencer credibility enhance purchase intention in consumers, indicating brand image mediates this effect.
This study investigates the influence of Electronic Word of Mouth (E-WOM) and influencer credibility on purchase intention of Mykonos perfume, with brand image as a mediating variable. Using a quantitative approach, the sample was 190 students from Unsoed, UMP, and UIN using purposive and quota sampling. Data were analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM) in Smart-PLS. The findings show that E-WOM and Influencer Credibility positively influence purchase intention and brand image strongly mediates this relationship. The results highlight the important role of brand image in consumer decision-making, which strengthens the TPB theory.
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Amorsa et al. (2025) studied this question.
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