Students’ attitudes towards using information and communication technology for the purpose of counselling

Technology is widely utilised as a learning tool in higher education, yet its adoption in counselling services within institutions remains limited. The growing use of online counselling is recognised internationally in providing mental health services. However, this mode of delivering mental health services is generally under-explored in South African universities. Research suggests that it is essential to determine the extent to which clients would be interested in using online counselling before implementing it. Therefore, this study investigates university students’ attitudes towards the use of online counselling services and explores the significance of age and gender differences in these attitudes. Data were gathered from students through self-administered questionnaires, with a total of 266 respondents (N = 266). The data were analysed using descriptive and inferential statistics. The findings confirmed a generally mixed attitude towards online counselling, which was not significantly influenced by gender and age differences. Overall, the findings encourage a critical reflection on modern psychological practices in higher education institutions to better meet students’ needs. Contribution: This study explores the evolving digital landscape in higher education and its impact on student well-being, with a focus on information and communication technology-based counselling in the South African context. By examining students’ attitudes towards these digital interventions, the study contributes to ongoing discussions on the accessibility and effectiveness of mental health support in higher education. The study also acknowledges artificial intelligence’s potential to enhance accessibility, efficacy and ethicality in navigating mental health challenges.