Conversation analysis uncovers linguistic and non-verbal elements in business communication, suggesting improvements.
The formulation of suggestions in business communication plays a crucial role in the entire business process. From the perspective of turn-taking design, this study conducts a conversation analysis of collected business communication corpora. First, it analyzes the linguistic resources in turn-taking design of business communication from four aspects: turn-taking, conversational repair, mutual understanding, and preference vs. non-preference organization. It then examines the non-verbal resources in turn-taking design, focusing on gestures and eye contact. Furthermore, it proposes the distinctive features of suggestion construction in business communication. Through corpus analysis and summarization, this study clarifies that turn-taking design in business communication is the result of the joint influence of linguistic and non-verbal factors, providing new insights into communicative skills for business interactions.
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Yang et al. (2025) studied this question.
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