Exploring the relationships between university staff and students: A comparison between two European countries

The quality of student-university relationships can significantly influence student engagement and experience, yet cross-cultural differences remain underexplored. This study examined Dutch (n = 407, Mage = 22.2) and French students (n = 394, Mage = 22.9), focusing on their relationship quality perceptions with staff and its impact on engagement. A quantitative correlational research design was adopted, using the Relationship Quality Scale, the Utrecht Work Engagement Scale for Students, and the Relationship Quality-Based Student Loyalty Scale. The results showed that students' trust in their university and professors, alongside academic motivation, strongly predicted overall satisfaction with the institution and its programs. Motivation mediated this relationship, explaining 18% of the variance in satisfaction. French students reported higher motivation and more positive perceptions of their university than Dutch students. The study underscores the importance of trust and support in fostering student satisfaction while highlighting cultural differences in engagement and institutional perception.