Role of Training Dental Surgeons and their Residents at Graduate Level to Avoid Conflicts at Workplace

Objective: The environment in medical facilities is constrained due to the nature of the profession and onaccount of the difficulties and challenges they face daily. The dental professionals (surgical and non-surgicalspecialists) work in coalition with their residents and are responsible for the well-being of their patientscollectively. The present study focuses on the conflict of interest between dental surgeons and their residents. Materials and Methods: A qualitative study was designed to evaluate the impact of graduate-level trainingto avoid conflicts in the workplace. The semi-structured face-to-face interviews with dental surgeons andspecialists from Rawal Dental Hospital have been selected as the data collection instrument. Based onthematic saturation, 20 dental surgeons were selected from whom the detailed in-depth interview isconducted. NVivo qualitative data analysis software was utilized to transcribe the data into structural, axialand selective coding. Results: The results showed that interaction between the dental specialists and residents is inevitable and isessential for the smooth running of the daily tasks and schedule. The conflicts can best be resolved byengaging in open and direct communication, a positive collaborative approach and effective trainingemulating the challenging and stressful scenarios of the medical field. In this regard, ethicality can be usefulin controlling and managing conflicts. Conclusion: Although more research is needed to identify the underlying mechanisms, the results suggest aneed to sensitize students and educators about the role of training to avoid conflicts in the workplace.