Optimizing Business Efficiency: The Strategic Potential of Low-Code Tools in Developing Information Management Systems and Their Benefits for Companies

The quest for business efficiency encourages organizations to adopt innovative strategies for optimizing their internal processes. One of the biggest challenges faced by the companies is to manage high quantity of information efficiently for strategic decision-making. This article discusses the development of information management systems by using low-code tools, as an approach to improve efficiency in data management at internal process for the chosen company, without the need of high-level expert developers. The paper is carried out as action research, which is constructed in three stages: process mapping, data collection and results’ analysis, considering the use of current low-code tools by non-developers in this area, creating a robust and adaptable system, showing advantages and impact on operational performance with post-implementation comparison by system users. During the mapping, the main activity was to understand the process and workflows from the company’s task which is under analysis. Data collection occurred through observation and structured questionnaire. At the end, data analysis was carried out through descriptive statistical analysis. The research presents in its results the development of a new information management system, web-based, where the main advantages identified were on accuracy, data collection, dissemination and the increase in operational efficiency due to the use of the new system.