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September 10, 2025Interacting with Computers

Empowering couriers: balancing algorithmic control and autonomy for enhanced well-being

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Authors

HXHongjiang XuYLYiming LuoYWYihong Wang

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Overview

Qualitative study of food delivery couriers in China reveals tensions in algorithmic control and autonomy.

Key Points

  • Algorithmic management embodies power structures rather than being a neutral tool, impacting worker well-being.
  • Findings show that the disconnect between algorithmic systems and workers’ experiences leads to psychological stress.
  • This study explores the socio-technical dynamics affecting food delivery workers in China, highlighting key tensions in the workplace.
  • Implications suggest integrating workers’ knowledge and designing equitable systems that account for cultural context.

Cite This Study

Xu et al. (2025) studied this question.

synapsesocial.com/papers/68c1a8f654b1d3bfb60e1882https://doi.org/10.1093/iwc/iwaf039
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