Phenomenological study reveals gaps in communication skills among tourism professionals and students, emphasizing the need for collaboration with industry.
Key Points
Findings indicate a significant gap in communication skills between theory and practice in the tourism industry.
Participants included tourism students and professionals, highlighting diverse perspectives on communication competencies.
Qualitative phenomenological approach involved interviews and observations across tourist spots in Banyuwangi.
Collaboration between educational institutions and tourism enterprises is necessary to improve curriculum and training.