INTELIGÊNCIA ARTIFICIAL EM BIBLIOTECAS UNIVERSITÁRIAS panorama científico e aplicação na pesquisa com usuários da Biblioteca Central da PUCRS

This article presents a scientific overview of research on artificial intelligence related to university libraries, which has been growing exponentially. In this context, it reports on the experience of the Central Library of PUCRS, which employed artificial intelligence as a tool for data processing and analysis during user interviews. After recording 122 interviews on research practices, the audio files were transcribed using an application based on Whisper, OpenAI's automatic speech recognition system. The compiled textual data were then analysedusing another AI from the same developer, ChatGPT 4o, to identify user preferences and propose improvements and/or innovations in the services offered by the PUCRS Library. The AI's suggested implementations were evaluated in light of the demands highlighted in the interviews, as well as considering the services and resources already available. As a result, two actions were recommended: the creation of a training session on SciELO and the development of short videos with tips on database usage. This study contributes to future initiatives in the field, concluding that AI represents an opportunity for growth for information units, provided it is used critically and appropriately to the specific context of each institution.