Descriptive qualitative assessment of management information system effectiveness, highlighting challenges and opportunities for AI integration.
This research seeks to assess the application of the Management Information System (MIS) within the company through a descriptive qualitative method. The evaluation process utilizes the CIPPO framework (Context, Input, Process, Product, Outcome). Data collection was conducted using interviews and questionnaires, targeting respondents with firsthand experience in utilizing the MIS.The research findings indicate that MIS adoption enhances management efficiency and effectiveness, contributing positively to the company's sustainability in the digital era. However, challenges such as human resource adaptation to new technologies were identified. The system aligns well with the company's needs, although some implementation objectives remain underway.Respondents suggested adding Artificial Intelligence (AI)-based features to enhance system capabilities. Further research involving diverse industries and detailed analysis of each CIPPO model component is recommended to validate the findings.
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Nursetia et al. (2024) studied this question.
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