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September 12, 2025Jurnal EkonomiOpen Access

Hubungan Kelayakan Kendaraan Sepeda Motor Dan Kualitas Pelayanan Terhadap Kepuasan Konsumen

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Authors

MDMuhammad Fhareza DeriANAnnio Indah Lestari NasutionJNJuliana Nasution

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Overview

Quantitative analysis reveals a significant link between motorcycle roadworthiness and service quality affecting customer satisfaction in Medan.

Key Points

  • Higher motorcycle roadworthiness levels are associated with increased customer satisfaction among inDrive users in Medan.
  • Service quality plays a crucial role in influencing overall customer satisfaction and loyalty for inDrive.
  • A quantitative, cross-sectional approach was utilized to analyze the data from 96 inDrive users in Medan.
  • These findings highlight the need for continuous improvement in vehicle maintenance and service quality in the competitive online transport sector.

Cite This Study

Deri et al. (2025) studied this question.

synapsesocial.com/papers/68d44b2a31b076d99fa54614https://doi.org/10.24912/je.v30i2.3247
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