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This study examines usability and accessibility of WhatsApp as a teaching tool for distance learners, indicating its effectiveness in informal education.
This study examines the informal use of WhatsApp as a teaching tool by distance learning learners. It analyzes the reasons for using this application as well as the experience of using it in a training context. The results highlight that ease of access and ease of use are the main reasons for its adoption. WhatsApp is primarily used for coordination and sharing resources and information. The study demonstrates the importance of integrating accessibility, availability, and usability criteria when choosing digital platforms for distance learning.
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Benjamin Sia (2025) studied this question.
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