Work-Life Balance in Banking Sector: A Study with Reference to ICICI Bank Employees

Work-life balance (WLB) has become a critical area of concern in the service sector, particularly in the banking industry where long working hours, customer demands, and performance pressures are common. This study explores the work-life balance of employees in ICICI Bank with a focus on how organizational practices and employee well-being are interlinked. Using survey data from 120 employees across branches in the Kalyana Karnataka region, the study analyzes factors such as working hours, workload, organizational support, stress levels, and job satisfaction. The findings indicate that while ICICI Bank employees appreciate career growth and compensation, they often struggle with extended working hours, stress management, and limited personal time. The study concludes with recommendations for improving WLB practices to enhance employee satisfaction and retention.