The Practice of Selection at Operation Personnel in Cargo Companies

Delivering products to the consumer, the last member of the supply chain, with the highest level of customer service, is an important issue today. In this process, the harmony of logistics activities with each other is effective. Cargo companies carry out the shipment and delivery of the product to the consumer. One of the main activities of cargo companies is operation. Operation is the systematic process of loading and unloading cargo until its delivery to the customer. For this reason, personnel working in operation processes play an important role in logistics and supply chain. This study proposes a decision model for cargo companies to determine the most suitable operation personnel. The criteria for the selection of the operational staff have been established through a literature review. The suitability of the criteria is evaluated with the branch managers of three companies operating in Yalova and engaged in intensive cargo transportation. A decision team is formed with three branch managers and two academicians from the field of logistics. According to the opinions of the decision team, PSI and ARAS and PSI-ARAS integrated methods are applied. As a result of all three methods, candidate A is determined as the most suitable candidate. This study proposes a decision model for cargo companies to determine the most suitable operation personnel. Criteria for determining the operation personnel were determined through literature research. The suitability of the criteria was evaluated with the branch managers of three companies operating in Yalova and engaged in intensive cargo transportation. A decision team was formed with three branch managers and two academicians from the field of logistics. According to the opinions of the decision team, PSI and ARAS and PSI-ARAS integrated methods were applied. As a result of all three methods, candidate A was determined as the most suitable candidate.