Descriptive observational study shows centralized control room reduces emergency response delays, enhancing operational efficiency and patient flow.
Background: This study investigated the implementation and effectiveness of a centralized hospital control room at Sher-i-Kashmir Institute of Medical Sciences (SKIMS) in North India. This study aimed to evaluate the impact of a centralized control room on patient flow, crisis management, and operational efficiency. Materials and Methods: A three-month descriptive observational study was conducted at SKIMS. Data were collected through direct observations, structured surveys, and analysis of incident logs. Statistical analyses included chi-square tests, t-tests, and multiple regression. Results: The implementation of the control room was associated with an 18.9% reduction in emergency response delays and improved resource allocation. Effective communication, crisis management, and rapid decision-making emerged as key managerial competencies that enhanced operational efficiency. Conclusion: A centralized hospital control system can significantly improve operational efficiency and patient care, especially in resource-constrained settings. However, challenges such as staffing shortages and interdepartmental communication gaps remain and should be addressed to further optimize performance.
No takes yet. Share an insight, caveat, or question.
Junaid et al. (2025) studied this question.
Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context: