This research demonstrates how Scrum enhances client management and sales reporting in hotspot networks, suggesting significant operational improvements.
The use of hotspot networks to provide controlled internet access is common in public and community environments. However, their administration often involves manual processes that hinder efficient user management, sales reporting, and voucher generation. This study demonstrates how applying an agile methodology such as Scrum, combined with modern web tools, enables the development of an effective application to automate these processes. Scrum was adopted as the development framework, organizing functionality into planned sprints based on user stories. The system was built using Laravel, Livewire, MySQL, and other web technologies, integrating features for managing clients, hotspot vouchers, sales reports, and vending machines connected via NodeMCU and MikroTik routers. Functional, integration, and performance testing confirmed the system's stability, efficiency, and alignment with project goals. Operational time improvements of up to 96% were observed in key tasks, along with a significant reduction in human error. These findings suggest that the combination of agile development and specialized automation provides an effective and adaptable solution for the technical administration of hotspot networks.
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Aldana et al. (2025) studied this question.
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