Analysis shows AI adoption improves organizational performance in higher education, indicating knowledge management plays a crucial role.
The adoption of Artificial Intelligence (AI) is transforming higher education institutions (HEIs) in China, addressing the demand for improved academic and administrative performance. This study explores the relationships among AI adoption, knowledge management, and organizational performance, highlighting the mediating role of knowledge management. Using structural equation modeling (SEM) and data from 300 respondents across Chinese HEIs, the findings reveal that AI adoption significantly enhances organizational performance, with knowledge management amplifying its impact by fostering innovation and informed decision-making. The research underscores the importance of managerial and organizational capacity in facilitating effective AI implementation. These insights offer strategic guidance for HEI leaders and policymakers in leveraging AI and knowledge management to achieve sustainable onganizational performance.
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Wenzhen Mai (2025) studied this question.
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