September 27, 2025

Teaching Paper: Conflict Resolution Framework

Key Points

The framework enhances conflict resolution, showing effective stages to address disputes and foster collaboration.
Evidence from a Kenyan case study illustrates successful mediation and improved staff-volunteer relations.
Grounded in conflict resolution theory, the framework offers a culturally sensitive approach for diverse settings.
The emphasis on participatory methods allows for practical tools to be beneficial for both academics and practitioners.

Abstract

This Teaching Paper introduces a Conflict Resolution Framework tailored for non-profits, faith-based organizations, and development agencies working in multicultural contexts. It outlines stages of conflict identification, perspective sharing, solution development, mediation, agreement, and follow-up. A Kenyan case study illustrates how the framework helped resolve disputes between staff and volunteers, strengthening collaboration and retention. Grounded in conflict resolution theory and participatory approaches, the framework combines cultural sensitivity with practical tools, offering value to both academics and practitioners.

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Cite This Study

Anna Neya Kazanskaia (Wed,) studied this question.

synapsesocial.com/papers/68d7be62eebfec0fc5237952 https://doi.org/https://doi.org/10.64357/neya-gjnps-crcl-cm-fth-cm-tp-04

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