The Implementation of Strategic Performance Dashboards in a Nickel Mining Company (Case: Pt. Terratrust Harmony Nickel)

The global nickel market predicted to experienced substantial growth, reaching an estimated value of $59.14 billion in 2028. Indonesia, particularly Sulawesi, holds the highest nickel reserves globally, with significant contributions to the world's nickel production. PT. Terratrust Harmony Nickel actively engaged in nickel mining in Southeast Sulawesi. the company faces challenges in monitoring overall performance, impacting managerial decision-making. In order to survive the intensely competitive nickel mining industry, PT. THN seeks to improve its performance management system. The research utilized both primary and secondary data. Primary data, gathered through group interviews and surveys, underwent qualitative processing via coding. Quantitative data gathered trough scaled survey responses. Secondary data were sourced from the company's performance management system and literature review. The company's journey started with the identification of any deficiencies in its performance management system by utilizing the four foundations and five rules of designing an effective performance management system, and the root causes of the business issue were identified trough causal analysis using Current Reality Tree. The performance dashboards, specifically strategic dashboards, then were chosen as solution for the offered benefits and the company readiness. The formulation of dashboard metrics, formulated based on the corporate-level objectives and the balanced scorecard perspectives. Technical requirements established to compliment the data processing and user interface aspect of the performance dashboards. Initiatives ensuring data quality also implement on the data sources throughout the company that supply the performance dashboards. In the end, the dashboard resolved the root causes and significantly improving the performance management system.