Exploring Generative Artificial Intelligence Usage in the DPWH: Platforms, Extent of Adoption, and Areas of Application

Artificial intelligence (AI) transforms how we work, think, and lead. In the Philippines, almost half of the population uses generative artificial intelligence (GenAI) tools at least once a month for work and personal purposes. Despite growing adoption of GenAI, there isn't much information about how it is used in government offices, which still rely heavily on traditional, paper-based methods. This study examined how much GenAI is being used by the Department of Public Works and Highways (DPWH) employees, focusing on areas of application, perceived impacts, and barriers to integration. Data were collected from 50 respondents using Google Forms through a non-probability convenience sampling. Generalist tools like ChatGPT were widely adopted across functions, while specialized tools like Canva, Grammarly, and Quillbot were only used by a few. On the other hand, tools like Firefly, Midjourney, Claude, and Perplexity remained underutilized. Statistical analysis confirmed task-specific patterns of GenAI use, where the chi-square test showed a significant association between task type and tool usage, χ²(48, N = 232) = 91.17, p < .001. The overall index (μ = 2.07, SD = 0.78) reflects a low-to-moderate level of adoption, implying that while GenAI is already introduced in the workplace, its use continues to emerge and has not yet reached full integration into daily operations. Current applications were concentrated in correspondence, documentation, and research. The study recommends policy development, training, and ethical guidelines tailored to government operations to enable strategic and sustainable integration.