Enhancing cybersecurity readiness in express logistics: the role of cyber-attack features and project team skills

The increasing frequency and complexity of cyberattacks pose a significant threat to the express logistics sector, where digital coordination and data integrity are essential for operational continuity. This study examines how specific cyber-attack features influence team-based cybersecurity readiness, focusing on the mediating role of project team skills. The research addresses a practical problem faced by logistics firms in Jordan, many lacking standardized cybersecurity protocols despite rising digital adoption. Using a quantitative, cross-sectional design, data were collected from 310 employees in express delivery service companies. Structural equation modeling (SEM) via SmartPLS was employed to test the proposed relationships. The results demonstrate that cyber-attack features significantly affect cybersecurity readiness, both directly and through the partial mediation of project team skills. Teams with stronger technical and collaborative capabilities were more effective in translating threat exposure into organizational preparedness. The model accounted for 69% of the variance in cybersecurity readiness. This study contributes a novel integration of technical threat dimensions and human-centered readiness within logistics operations. It offers actionable insights for logistics managers aiming to strengthen cyber resilience through targeted skill development and team-based interventions.