Validating the Relationships Between LINE Group Use, User Satisfaction, Emotional Social Support, and Perceived Spiritual Awakening Guidance Based on the IS Success Model

The journey of spiritual awakening lacks standardized rules and is a lengthy process. Therefore, dynamic group interactions play a vital role in facilitating progress. Social apps of LINE offer a convenient, time- and location-independent means of communication. This study is motivated by the need to investigate the consequence of the use and user satisfaction of LINE groups on individuals’ seeking spiritual awakening based on the IS success model. Data from a total of one hundred and twenty-four valid respondents were collected and analyzed using PLS (Partial Least Square). The findings reveal that the utilization and satisfaction with LINE groups for spiritual awakening significantly contribute to increased levels of emotional social support and perceived spiritual awakening guidance. These results shed light on the role of social apps in the spiritual awakening process and offer valuable insights into how they can aid individuals on their spiritual journeys. The empirical results can also be referenced in the research on spiritual awakening.