Observational analysis evaluates transportation agency's role in public transport oversight in Medan City, highlighting service quality improvements.
The Medan City Transportation Agency is the implementing agency of the Medan City government in the transportation sector, responsible for public transportation services. Public transportation is a mode of transportation that remains a focus for improvement by both the government and public transportation providers, particularly regarding the quality of its service to the public. The Transportation Agency's oversight of public transportation in Medan City includes developing transportation facility/infrastructure management, developing transportation control plans, supervising the implementation of tasks by units and technical implementation units (UPTs) within the transportation sector, developing permits for transportation, and investigating transportation violations.
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Ahmad Rusly Purba (2024) studied this question.
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