Community support enhances user experience, but document conversion remains a challenge.
One of the best things about Mendeley is that, the second you mention their name on Twitter, a horde of helpful and informative community liaison team members descend upon you. This means that, if you have a query, you can be sure that someone knowledgeable is never far away. That said, it seems that my current issue -- being able to convert either an OpenOffice or Word Zotero document to Mendeley -- is not possible.
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Martin Paul Eve (2010) studied this question.
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