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October 3, 2025Open Access

Artificial Intelligence in Government: Why People Feel They Lose Control

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Authors

AWAlexander WuttkeARAdrian RauchfleischAJAndreas Jungherr

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Overview

Survey experiment reveals AI adoption increases efficiency but decreases citizens' perceived control, highlighting transparency issues.

Key Points

  • Efficiency gains from AI adoption initially increase institutional trust, yet reduce perceived control among citizens.
  • Findings indicate that risks associated with AI—such as assessability and contestability—can lead to a drop in trust and control.
  • Analysis through principal-agent theory offers insights into the complexities of AI in public governance.
  • Addressing delegation risks transparently is crucial for maintaining public trust amid the rise of AI in government.

Cite This Study

Wuttke et al. (2025) studied this question.

synapsesocial.com/papers/68e03501f0e39f13e7fa3a94https://doi.org/10.48550/arxiv.2505.01085
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