Ensuring Guest Safety: Legal Obligations and Security Standards in Ghana’s Hospitality Sector

The study investigates security policies and legislations necessary for ensuring safety to guests in Ghana's hospitality sector and implementation by hospitality managers. The study adopted a qualitative research approach and descriptive study design. Data were collected using semistructured interviews of security officers and hospitality facility managers. The study showed a varied degree of awareness of legal obligations and security standards in Ghana’s hospitality sector. Specifically, it was evidenced that some hotel managers and employees were aware of legal obligations and security standards but others had little to no awareness. It was revealed that factors such as limited resources, infrastructure challenges, and sporadic enforcement by authorized agencies weaken complete compliance with the standards of guests’ safety.