Key points are not available for this paper at this time.
The management of zakat in Indonesia has experienced significant growth, particularly in terms of reporting that aligns with both sharia and government regulations. The National Amil Zakat Institution Baitul Maal Hidayatullah (BMH) plays an important role in the distribution of zakat funds, contributing to social welfare. However, the challenge in measuring the performance of non-profit organizations often centers on financial aspects, making a more comprehensive approach necessary. This study aims to analyze the performance of BMH in managing Zakat, Infaq, and Sadaqah (ZIS) funds using the Balanced Scorecard method, which enables evaluation from multiple perspectives, including financial, operational, and service. The research methodology used is a qualitative approach, collecting primary data through interviews with BMH management leaders and direct observation of zakat management practices. Secondary data were also obtained from BMH’s internal documents and reports. The analysis was conducted using the Balanced Scorecard framework to assess the institution's overall performance. The results show that BMH has demonstrated good performance in managing ZIS, with positive scores in various evaluated perspectives. However, some areas need improvement, such as strengthening social legitimacy and improving program management. This study recommends strategic steps to enhance the effectiveness and efficiency of zakat management, and to reinforce BMH’s position as a trusted amil institution in society.
Winarno et al. (Tue,) studied this question.