The Contribution of Town Functions and Services to Station Congestion Levelling

Stations close to large event venues can become overcrowded and dangerous due to the concentration of users after the event.We considered that encouraging users to change their behaviour voluntarily and staggering the hours of use of stations individually would lead to station congestion levelling and the avoidance of dangerous conditions.In this study, the users who came to the events were first typified by cluster analysis and then personas were clarified.In addition, focusing on the behaviour and insights of each person, a human-centred design process was used to derive and evaluate service proposals that are appropriate for each persona and can encourage behaviour change.