This research paper presents a comprehensive comparison of the Software Asset Management (SAM) applications offered by ServiceNow and BMC Helix. The study examines key features, software discovery and inventory capabilities, license management, compliance tracking, optimization strategies, and integration with other ITSM processes. By evaluating their strengths and weaknesses in managing software assets, this paper aims to provide insights for organizations seeking to optimize their software investments, ensure compliance, and reduce overall IT costs.
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Sunil Kumar Yadav (2024) studied this question.
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