Financial Inclusion or Exploitation? An Integrative Review of Online Lending Applications (OLAs) in the Philippines: Analyzing User Experiences, Regulatory Challenges, and Implications for Consumer Protection

Background: Online lending applications (OLAs) are rapidly gaining traction in the Philippines, offering previously unbanked individuals access to credit. However, this burgeoning sector is now under scrutiny due to numerous allegations of predatory practices, harassment, and even public shaming, raising significant concerns.Objective: This integrated review critically examines the landscape of OLAs in the Philippines, focusing on user experiences, regulatory constraints, and considerations related to financial equity and consumer protection.Methods: The authors followed Whittemore and Knafl's (2005) integrative review methodology, analyzing app ratings and reviews for 40 OLAs listed in the Google Play Store from January 1, 2024, to July 31, 2024. Cross-referencing was performed using the Securities and Exchange Commission (SEC) registration data. The analysis was conducted using IBM SPSS version 26 and MAXQDA version 2020.Results: The review found that 80% (32 out of 40) of OLAs were moderately rated (3.5-4.4 out of 5.0), suggesting general user satisfaction. However, only 25% (10 out of 40) of these OLAs were registered with the SEC. Critical themes such as high interest rates, hidden charges, and aggressive collection practices were more prevalent among non-registered OLAs. The absence of highly negative ratings (below 2.4) suggests possible rating manipulations. Thematic analysis revealed positive themes like convenience, speed, and accessibility, contrasted by negative themes including predatory practices, lack of transparency, and poor customer service.Conclusion: The OLA landscape in the Philippines is complex, balancing the need for accessible credit with the imperative of stronger regulatory oversight and consumer protection. This review highlights the necessity of enhancing regulatory monitoring and consumer safeguards to ensure financial innovation benefits vulnerable borrowers without exposing them to undue risk.