Key points are not available for this paper at this time.
Quality management is a fundamental aspect of any construction project, intertwined with all operational and managerial processes within a company. It plays a pivotal role in attracting customer satisfaction, which in turn ensures long-term competitiveness and business survival in the highly challenging and competitive construction market. This paper aims to evaluate the practices of quality management in construction projects by examining the tools and techniques applied and assessing the level of commitment towards its implementation. Additionally, the paper seeks to identify and address the challenges faced by companies in the industry, offering a set of proposals and recommendations aimed at improving the overall quality management practices. It is imperative for construction companies to provide an environment conducive to deploying related tools, techniques, and procedures effectively, thereby ensuring operational success. The paper concludes with an illustrative example demonstrating the application of quality management in construction projects, grounded in scientific principles. Furthermore, it proposes the development of systems and specifications tailored to the construction industry through collaborative efforts involving professionals within the field. By soliciting input from various stakeholders and offering solutions and proposals, the paper endeavors to mitigate challenges associated with implementing quality management in the construction industry and foster continuous improvement in this critical area.
Trivedi et al. (Tue,) studied this question.