Model and Algorithm for Increasing the Efficiency of Remote Service Systems Server

This article examines the aspects that influence productivity in distant service systems during times of request congestion. At the same time, the issue of enhancing system server efficiency without the use of additional hardware or software has been investigated. It has been found that service system efficiency declines during traffic congestion because requests are processed in multiple stages, each with a different service order. Hence, to enhance system efficiency during traffic congestion, a proposal is made to prioritize users whose requests have been successfully served at least once. A physical model of the service process was constructed to assess the efficacy of the proposed approach.The research conducted using this model contributed to an average increase in the efficiency of service systems by 6%.