Our paper explores the improvements needed in navigating building standards and workflows for building warrant processes in Scotland.We examine this optimization through the lens of user experience, information and data flow, with the directive of improving the service provided to citizens by the Scottish government.We utilized the development of a web application and a digital process map as vehicles for engagement, developing knowledge for improvements and optimization through qualitative methods.The paper concludes with a discussion and proposals for improving the process, including the use of linked data, BIM, ontologies, and blockchain in an upgrade of the process.
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Belkouri et al. (2024) studied this question.
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