New regulations and legal frameworks are rapidly reshaping the technology landscape, and it is unclear how regulations might impact technology design practices. UX design as a discipline has previously been defined by its complexity and volatility, utilizing multiple forms of knowledge that are often in tension or conflict. In this work-in-progress paper, we ask how UX practitioners address legal and regulatory knowledge as part of their everyday work practices. We present three short case studies of UX practitioners with differing levels of educational and professional experience that worked in different contexts of design practice. We identified how participants understood legal dimensions of their work and engaged with (or were unaware of) legal and regulatory issues as part of their design activity. Across these cases, we reveal key areas of concern and the need for researchers and educators to investigate how UX practices might need to adapt to address legal and regulatory issues alongside other established forms of design or social science knowledge.
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Gray et al. (2024) studied this question.
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