Optimizing User Experience: A Data-Driven Approach to Enhancing B2B Invoicing Efficiency across Multiple Platforms PT Pakar Digital Global

This study is a deep dive into applying data-driven decision-making strategies to enhance user experience and efficiency in B2B invoicing across multiple platforms at Paper.id. Given the fintech industry’s rapid evolution, maintaining a competitive edge requires constant innovation, particularly in user activation and retention within the first month of usage. This research employs a comprehensive data analysis framework, integrating Time Series Analysis, Descriptive Analysis, and Correlation Analysis methods to extract actionable insights from user data stored in MySQL databases. The study also incorporates strategic planning tools like SWOT and TOWS analysis to identify and implement UI/UX enhancements using the Agile Scrum methodology. The effectiveness of these interventions is evaluated through a robust post-analysis, comparing metrics before and after the implementation across mobile and desktop platforms. Results demonstrate a significant improvement in user activation and retention rates on mobile platforms, validating the efficacy of the applied strategies. This paper contributes valuable insights into optimizing user experience in a dynamic market, emphasizing a structured, iterative approach to achieving sustained user engagement and business growth.