Quality Model and Quality Characteristics Evaluation Suitable for Software 2.0

Software systems incorporating artificial intelligence (AI) technology are called software 2.0, and their development is spreading in various fields. The purpose of this study is to enable quality engineers to easily evaluate the quality of software 2.0. For this purpose, this paper proposes a quality model that can be used by quality engineers. In order to propose a new quality model for quality engineers, this paper selects and reorganizes quality elements from general-purpose quality models and guidelines, and reconstructs quality characteristics and their evaluation methods. The quality model is considered useful for quality engineers. The paper also identifies important quality characteristics in 24 different application areas and confirms the applicability of the proposed model. The result shows that the model is useful for quality engineers to evaluate the quality of software 2.0.