Exploring the Potential of Fixed and Mobile Convergence in Indonesia’s Telecommunication Industry

Indonesia's telecommunications industry faces challenges as connectivity becomes commodity and revenue stagnates or declines in some countries.To address these challenges and attract users amidst increasing competition, operators are innovating their services, with a focus on Fixed Mobile Convergence products that combine fixed and mobile broadband technologies.This research aims to explore the significance and value or benefits of implementing fixed and mobile broadband innovation for telecom service provider in Indonesia, with qualitative approach involving interviews with both international telecom operators and local telecom operators.The interview results highlight the importance of fixed and mobile broadband for infrastructure efficiency, customer satisfaction, revenue generation, and churn reduction.As operators strive to sustain their companies and meet the evolving demands of users, the findings offer valuable insights into the advantages and implications of Fixed Mobile Convergence implementation in the telecommunications industry in Indonesia.