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In recent years, a change in demand trends has influenced the development of public passenger transport, causing a number of critical issues and consequences for the environment, the management policies of these services and, especially, the users. Various passenger transport services have evolved to reduce the use of private vehicles, including DRT systems that consider technological developments like Mobility ad a Service (MaaS). This article focuses on a European literature review on user-oriented research development. The overall objective is to: i) highlight, among all the critical aspects of service development, the factors influencing the economic and ethical aspects; ii) finally identify a discrepancy between the perception of DRT and the empirical research design. The study concludes by providing potential suggestions for improving DRT service deployment and reducing some of the factors influencing users' modal choices. Finally, the paper proposes implications for policy makers and operators.
Tiziana Campisi (Sat,) studied this question.