Healthcare quality survey demonstrates the relevance of addressing information needs among general outpatients in Ghana, highlighting communication as vital to perceived care quality.
Patients determine quality of healthcare by their perception of the gap between the healthcare they experience/receive and that which they expect. This can be influenced by the ability of healthcare staff to adequately communicate information about the healthcare provided. This study assessed the level of relevance of meeting patients' information needs with respect to their assessment of healthcare quality in a private hospital's general outpatient department in Ghana.
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Asare et al. (2024) studied this question.
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