Measuring Smart Public Governance Maturity in Public Administration Institutions: A Multi-Attribute Approach

The paper conceptualizes a multi-attribute model based on the design science approach for measuring smart public governance maturity in public administration institutions. This is achieved on the basis of a systematic literature review (i.e. content analysis) of Web of Science and Scopus records. The SPG attributes or criteria elicited from these two databases are integrated into a decision support model, thus setting the layout of a multi-attribute model for measuring smart public governance maturity in public administration institutions. The final model conceptualized here consists of 29 attributes or criteria grouped into four categories: (ICT)-enabled governance innovation in the public sector, inter-organisational changes, changes in citizen-government interaction, and outcome–public value creation.