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May 21, 2024

Students’ Expectations and Perceptions of Service Quality: An Analysis

Marivic Basilio Alma Galvez

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Abstract

This descriptive quantitative study explores the expectations and perceptions of students from Antipolo City regarding the quality of service they receive from their college. The 804 student respondents enrolled in the seven (7) degree programs are described in terms of sex, age, and their degree programs. An online survey was conducted using a modified SERVQUAL

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Cite This Study

Basilio et al. (2024) studied this question.

synapsesocial.com/papers/68e6935fb6db64358761a146 https://doi.org/10.22492/issn.2189-101x.2024.25

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